Question 1

How do I send a parcel from Kolkata?

Accepted Answer

Book online at freebuss.com, drop your parcel at our Esplanade hub with your booking code, and we dispatch it on the next available bus.

Question 2

Which cities do you deliver to?

Accepted Answer

We serve 30+ destinations including Siliguri, Patna, Ranchi, Guwahati, Bhubaneswar, Jamshedpur, Durgapur, Asansol, Malda, Jalpaiguri and more.

Question 3

How does the receiver collect the parcel?

Accepted Answer

The receiver visits the destination bus stand, provides their name, and verifies with a one-time OTP sent to the registered phone number.

Question 4

How do I track my parcel?

Accepted Answer

Go to freebuss.com/track and enter your 6-character booking code to see live status, bus number, and expected arrival time.

Question 5

How long does delivery take?

Accepted Answer

Most intercity routes are same-day or next-day depending on the bus schedule.

Question 6

Can I book as a business or wholesaler?

Accepted Answer

Yes — create a merchant account to manage all shipments, track statuses in one place, and share tracking links with your buyers.

We're here to help